Frequently Asked Questions

The answer is different for everyone. Oil change frequency varies depending on your specific vehicle and individual driving habits. The Lube Center recommends oil change service every 3,000 miles, but your owner’s manual provides recommendations on oil change frequency for your specific vehicle based on the manufacturer’s recommendations.

The Lube Center can service the following vechicle makes

Acura

Audi

BMW

Buick

Cadillac

Chevrolet

Chrysler

Corvette
Dodge

Ford

Fiat

GMC

Honda

Hyundai

Infiniti

Isuzu

Kia

Land Rover

Lexus

Lincoln

Jaguar

Jeep

Mazda

Mercedes-Benz

Mini Cooper

Nissan

Oldsmobile

Plymouth

Pontiac

Porsche

Saab

Saturn

Scion

Smart Car

Subaru

Toyota

Volkswagen

Volvo

And many more specialy makes

Loyalty Club membership is completely free. The easiest way to join is to visit any Lube Center, Auto Spa or Auto Repair location; they can sign you up on the spot. To register from home, contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the online Customer Service Form.

Yes, e-mail addresses are required for Loyalty Club members. We send out monthly member points summaries and special discounts and offers via e-mail for members only, without your e-mail address we are unable to communicate important information to you.

Yes, you are required to bring a printed rewards certificate to the store to redeem for free services. Please note if your certificate says NON-NEGOTIABLE in red, it is an invalid certificate and will not be accepted at the store. Certificates can be printed from the member web site at www.myloyaltyclub.com.

For assistance in printing rewards certificates, contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form.

No, you only have to present your Loyalty Club card once at any Lube Center, Auto Spa, or Auto Repair location. Once you have activated your membership at each business, your transactions will transfer automatically overnight every time you visit.

Most likely it is because we have spelled your name incorrectly, and customer service will need to correct your account information. When activating your card online, the last name you enter has to match exactly what we have on file or it rejects the registration process due to a perceived security failure. Customer service can easily fix this for you; contact Loyalty Club Member Services at 301-668-1440 x 100 M-F 8am-4pm EST or fill out the Customer Service Form. 

Your Loyalty Club Member web site was optimized for use with Internet Explorer v6.x or later, running on a Windows XP or newer Operating System. Download a free version of Internet Explorer 8  and then follow these instructions to set IE8 as your default browser.

The member site will NOT work using the Mozilla Firefox browser. For Macintosh users, while we do not officially support other browsers at this time, you should find that using Safari 4.x on Mac Operating System  X v10.4 or later should work adequately. We apologize for any inconveniences this may have caused for you and plan to increase the number of browsers and operating systems supported in the future; we thank you for your patience in the meantime.

Typically this is due to an incompatible web browser issue, especially when trying to use Mozilla Firefox. Make sure you are accessing the member site using Internet Explorer v6 or greater. Contact Loyalty Club Member Services at 301-668-1440 x100 M-F 8am-4pm EST or fill out the Customer Service Form. 

No, not at this time. However, TLC Corporate may, at its discretion, change the point expiration policy at any time. You will be notified of any changes with at least 30 days advance notice.

No, there is no maximum at this time. If this policy changes, members will be notified with at least 30 days advance notice.

At this time, Fleet and Commercial accounts are not eligible to become Loyalty Club members.

The Loyalty Club Terms & Conditions

1. TLC Corporate has the right to terminate the Loyalty Club Program at any time.
2. TLC Corporate may change the Loyalty Club Program rules, regulations, benefits, conditions of participation, or point levels for awards, in whole or in part, at any time without notice, even though changes may affect the value of the points already accumulated. TLC Corporate may withdraw, limit, modify or cancel any award, increase the points required for any award, modify or regulate the transferability of awards or benefits.
3. Loyalty Club Program points have no expiration date. However, consistent with the general rules and regulations of the Loyalty Club Program, TLC Corporate reserves the right to change the Loyalty Club Program at any time without notice, including imposition of expiration limits. If no points from any source are posted to a Loyalty Club Program member's account for 13 consecutive months, the account is subject to termination, including forfeiture of all accrued points.
4. TLC Corporate reserves the right to make Loyalty Club Program and promotional offers available to members based on service activity, geographic location, program participation, or information supplied by the member.
5. All points and subsequent awards must be earned and used according to the rules and guidelines in this Member's Guide.
6. TLC Corporate reserves the right to cease mailing of Loyalty Club Program updates and related materials to any Loyalty Club Program member who has not accumulated points for a 180-day period.
7. Abuse of the Loyalty Club Program (including failure to follow program policies and procedures, the sale or barter of awards and any misrepresentation of fact relating thereto or other improper conduct, as determined by TLC Corporate in its sole judgment, any untoward or harassing behavior with reference to any TLC Corporate employee or any refusal to honor TLC Corporate employees' instructions) may result in cancellation of the member's account and future disqualification from program participation, forfeiture of all points accrued. TLC Corporate reserves the right to take appropriate legal action, as it deems necessary, and to recover damages, attorneys' fees and court costs.
8. TLC Corporate reserves the right to interpret and apply the policies and procedures communicated in this Member's Guide. All determinations by TLC Corporate shall be final and conclusive in each case. This Member's Guide supersedes all previously issued Member's Guides.
9. Please allow 24 to 72 hours for all points credited to your Loyalty Club Program account.
10. Except as otherwise explained below, points are not transferable and may not be combined among Loyalty Club Program members, or conveyed by any means to anyone, including through a member's estate, and may not pass to member's successors and assigns. Accrued service points do not constitute property of the member. Accrued service points are not transferable by the member (i) upon death, (ii) as part of a domestic relations matter, or (iii) otherwise.
    
    Program Enrollment
11. The Loyalty Club Program is open to any licensed driver with a mailing address within the USA. All members must complete a Loyalty Club Program enrollment form. Failure to complete form in its entirety will negate membership status.
12. Corporations, Fleet Accounts, or other legal entities cannot be enrolled as members.
13. Only one person may be enrolled per Loyalty Club Program account. An individual may have only one account and that must be in his/her real (legal) name. Membership will be listed under the participant's full name and middle initial, if provided.
14. Membership is non-transferable.
15. Retroactive credit will not be given for services performed prior to enrollment.
    
    Earning Service Reward Points
16. Loyalty Club points are accrued at a rate of   10  points for each dollar spent at participating TLC Corporate-owned locations.
17. Any fraudulent activity in connection with the program will entitle TLC Corporate, in its sole discretion, to terminate an individual membership and void all point credit.
18. While TLC Corporate will make every attempt to provide accurate point credit, it is the member's responsibility to retain necessary documents, such as receipts, to be provided for any un-issued credits.
19. Member is responsible for presenting membership card to TLC Corporate cashier for receipt of points.
    
    Redeeming Service Reward Program Awards
20. All Service Reward Program awards must be redeemed through TLC Corporate. Points and awards have no cash value.
21. Award levels are subject to change at any time without notice.
22. Member is responsible for paying all applicable taxes for the received award.

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